Last updated: 29 September 2026
If Mnemio Premium isn't right for you, email us within 14 days of a charge and we'll refund it in full — no questions asked. This applies to the first payment on a subscription and to each renewal, so an annual renewal you didn't expect is covered on the same terms.
Write to us from the email address on the account, telling us which charge you'd like refunded. We reply within 2 business days and, once approved, issue the refund to the original payment method. Your bank usually shows it within 5–10 business days. We never need your card details to process a refund.
You can cancel at any time from Settings → Billing, which opens the Stripe customer portal. Cancelling stops all future charges. Your Premium features stay active until the end of the period you've already paid for, and no further payment is taken after that.
Nothing here limits the rights you have under consumer law. Customers in the EU, the UK and Ukraine have a statutory right to withdraw from a digital-services purchase within 14 days; where the law grants you more than this policy does, the law applies.
Refund requests and billing questions go to hello@mnemio.xyz. We read every message.